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  • Jira
    serverONAP Jira
    columnIdsissuekey,summary,issuetype,created,updated,duedate,assignee,reporter,priority,status,resolution
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverId425b2b0a-557c-3c0c-b515-579789cceedb
    keyCPS-2055
  • Mozilla guide to bug writing: https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html
  • Link to new CPS Bug Reporting page: Bug Reporting

Assumptions

<optional, assumptions are like decision made up front ie. everyone agrees on the answer but they are important to mention>

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IssueNotes Decision
1Acceptance criteria for bug ticketsWhat should we do if a bug not reproducible? > RejectCPS team will decide whether to accept bug ticket based on whether enough information has been provided to be able to reproduce/resolve the issue.
2Standard Bug Reporting TemplateMinimal information useful for all bug tickets

Create a wiki page containing bug report template, as a guideline for writing bug report. Fields are optional, depending on context. Daniel Hanrahan will create this page.

3Handling of sensitive information such as logs and heap dumpsNeed to protect IPR of commercial contributorsWill provide guidelines for what info can/cannot be shared in open source. For E///, Client-specific internal Jira ticket can be used to share artifacts, where applicable.
4Bug reporting guidelinesA wiki page showing how to write a good bug report. Note there are many existing ones such as:
https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html
Can be done as part of #2 (bug report template)

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  • Environment, including available resources in the deployment (memory and CPU cores, number of application instances)
  • What is the load on the system (how many concurrent operations, etc.)?
  • Measured CPU and memory consumption
  • For Out Of Memory Errors (OOMEs): Attached heap dump - I think this should be a requirement moving forward

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Client-reported bugs

Links to internal Jira tickets, Jenkins pipelines, should be provided where applicable. Logs etc. could be shared securely herethere.

Acceptance Criteria for Bugs

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